• Background South West

  • career-training

    Sector Overview


    Business & Customer Service





    • There are over 80,000 business consultants in the UK

    • Work hours are long, as you will be focusing on finished projects, but this is reflected in the pay

    • In 2013 there were an estimated 4.9 million business in the UK, employing around 24.3 million people

    • The combined turnover of all business last year was over £3,300 billion

    • %53 of businesses believe that customer service is becoming more and more important to the success of the business

    • 81% of customers would be willing to pay more for better service

    • Staff being rude is the most common reason for a complaint to the customer service department!

    There are a whole host of roles within business. At the end of the day it’s all about making money, whether this is through setting up an online store to pioneering a new kind of gin. There is a close relationship between business and customer service, as once you’ve roped in the consumers, you want to keep them! In this sector you could be in charge of a client’s account, managing a team or jetting off making deals around the world, on the other side of things you could be serving customers over the phone, setting up training in HR or helping out round the office as an administrator.

    Careers


    Business & Customer Service





    Administration

    Administration is the part of business that we as customers rarely see. Whenever we sign up for a contract on a phone or buy a house, that contract has to be processed, checked and filed away for future reference. These aren’t skills to be taken lightly and the function of admin should never be underestimated. You can expect to earn between £15,000 and £20,000, with the possibility to earn more with progression.

    Customer Service

    Customer Service is all about making customers feel like they’re in safe hands when doing business with your company. Whether it’s a friendly telephone demeanor or a simple smile and a handshake, a company’s treatment of their clients goes a long way to doing future business. It also helps garner reputation to attract new customers that previously slipped through the net. Starting salaries are around £12,000, but progression can come quickly and with it comes a higher wage.

    Human Resources

    Somebody has to look after the employees in a company and this job falls to the human resources department. This is no easy task, especially when it’s a large company with hundreds of people in various job roles. Responsibilities for the HR department include hiring and recruiting, keeping employee records, dealing with complaints and providing staff training for development. Salaries start out at around £15,000, while managers can earn close to £50,000 a year.

    Entrepreneurial

    Ever wonder why there isn’t a product in the world that probably should exist but doesn’t? Then why not go for it and start up your own business? Perhaps you have a talent which you can showcase as a service to other people or know how to turn a struggling business into a successful one. The government is currently running a scheme for 18-24 year olds who want to start their own business, providing funding, training and help to make sure young people starting from scratch are on the right path.

    Qualifications


    Business & Customer Service





    Apprenticeships

    If you are 16 or over then you can enter an Apprenticeship, which would teach you the skills that you need while you work, you’ll also earn a salary. On your Apprenticeship, half of your time will be spent doing the job and the other half will be spent learning in the classroom. Listed below are the Apprenticeship frameworks for this sector, which when completed will give you a Level 2 qualification in the form of a BTEC, Diploma or NVQ:
    Business and Administration • Contact Centre Operations • Customer Service • Management • Sales and Telesales

    Advanced Apprenticeships

    These are equivalent to A-Levels and can usually be joined after you complete the associated Intermediate Apprenticeship. Advanced Apprenticeships are perfect for those who want a practical role as they learn while gaining relevant employment experience. People with Advanced Apprenticeships often progress up the career ladder faster than those without, because the skills that they learn are more suited to management or supervisory roles. Here are some of the Apprenticeship Frameworks for this sector, completing any of these will result in a Level 3 qualification such as a BTEC, NVQ or Diploma.
    Business and Administration • Contact Centre Operations • Customer Service • Enterprise • Management • Sales and Telesales

    A-Levels

    A-Levels are the most popular route into University and are sought after by most employers. The following A-levels provide a great path into this sector:
    English Language • Maths • Business Studies • IT

    Foundation Degrees

    A foundation degree combines the University lifestyle with practical, hands on work. It’s basically a cross between an Apprenticeship and an Honours Degree. They are both used as gateway qualifications to a full time Degree because they count towards the first two years of your Honours Degree. Foundation Degrees normally take about two years to complete and you will be in both the work place and on the university site. Nearly all universities provide Foundation and full Honours degrees in Business related fields.

    More Info


    Business & Customer Service





    Case Study


    Business & Customer Service





    Specialist Accountancy

    White Horse Training is a specialist accountancy teaching organisation based in central Bath. For more than 30 years they’ve been offering high quality, cost effective training for accounting professionals. Courses range from basic training, for those just starting their careers, through to Continuing Professional Development (CPD) for more qualified staff.

    A significant part of White Horse’s focus involves delivering the Association of Accounting Technicians (AAT) qualifications and Apprenticeships in Accountancy, which have been going successfully for many years. Their most recent OFSTED report considers their success rates and support for AAT students to be “outstanding”. Many who study with White Horse also go on to achieve professional accounting qualifications.

    Those specialising in Tax can take the Association of Tax Technicians (ATT) qualification. This modular course covers Personal Tax; Business Tax & Accounting; Corporation Tax; Law & Ethics, and prepares students for ATT exams.

    All White Horse’s teachers are qualified and experienced, and courses run on a block release basis. Their offices, including two large classrooms and an IT suite, are based in central Bath and are convenient for public transport and car parks.